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Store Policy

Shipping/
Handling

Where we ship

• US addresses only, including APO/FPO/DPO military addresses (via USPS). No international shipping.

• We ship with USPS or UPS, chosen for the safest, most efficient delivery to your address.

• We don't currently offer local pickup for online orders.

 

Processing & build times (business days, Mon–Fri, excluding holidays)

• Made-to-order items we make in-house: 1–4 business day build time before shipping.

• Premade items, or orders whose build time is done: ship within 1–2 business days.

• Mixed orders usually ship together once everything is ready.

• Custom orders with a proof: build time starts when you approve the proof.

• Orders placed after hours, on weekends, or on holidays start the next business day. Busy seasons and new releases may add a little time.

 

Tracking & delivery

• You'll get an email with tracking once your order is packed.

• Carrier delivery times are estimates, not guarantees. Shipping charges aren't refunded for carrier delays.

• Shipping charges are non-refundable unless the error was ours.

 

Addresses

• Please double-check your address. We ship to the address entered at checkout.

• Address changes are only possible before your order ships.

• Packages returned to us (wrong or incomplete address, refused, or unclaimed): you can have it reshipped at your cost, or get a refund for the items minus original and return shipping.

 

Lost or stolen packages

• Marked "delivered" but missing? Check around your home, with neighbors, and your mailroom, and allow 1 business day. Then contact the carrier and us.

• Once the carrier confirms delivery to your checkout address, we aren't responsible for loss or theft. We'll gladly help with your carrier claim.

• Tracking not updated in 7 days? Contact us and we'll open a carrier case, then replace or refund once the carrier confirms it's lost.

• High-value orders may require a signature.

 

Questions? Email WoodysGeekery@gmail.com or use our contact form.

Returns/
Refunds

Final sale (non-returnable)

• All Trading Card Game (TCG) products, sealed or singles (Pokémon, Magic, Lorcana, and others)

• Custom and personalized orders

• Any item that has been opened and/or used, including broken or removed shrink-wrap or seals

• Items marked "final sale"

 

Returnable items

• Other non-custom items (board games, puzzles, collectibles) can be returned within 14 days of delivery if unopened, unused, and factory-sealed.

• Contact us with your order number first. Please wait for approval before shipping anything back. Unapproved returns may not be accepted.

• Pack securely and use trackable shipping. We aren't responsible for returns lost in transit.

• You pay return shipping unless the mistake was ours (wrong, damaged, or defective item). A prepaid label from us is deducted from your refund. No restocking fee.

• We inspect every return. Items not in original sealed condition may be refused, partially refunded, or sent back at your cost.

• Approved refunds go to your original payment method. Original shipping isn't refunded unless the error was ours. No direct exchanges.

 

Damaged, missing, or wrong items

• Email WoodysGeekery@gmail.com within 3 days of delivery with your order number.

• Include photos and/or video of the box (all sides and label), packing materials, and item(s). Security or doorbell camera footage of the delivery helps too.

• Keep all packaging until your claim is resolved, and don't open damaged sealed products.

• We'll make it right case by case (replacement, refund, or other solution). Late reports, or reports without photos or video, may not be eligible.

Cancellations & Pre-Orders

  • In-stock orders can be cancelled for a full refund until they ship.

  • Custom and made-to-order items can't be cancelled once ordered.

  • TCG pre-orders are final, unless we can't fill them. Non-TCG pre-orders can be cancelled before they ship.

  • Release dates are set by publishers and can change. Pre-orders ship when we receive them.

  • If a publisher shorts our allocation, we'll fully refund anything we can't fill. Pre-orders are filled in the order they were placed.

  • Orders mixing pre-orders and in-stock items may ship together. Order separately if you want in-stock items sooner.

  • A cancellation isn't final until we confirm it. We may cancel orders (with full refund) for stock or listing errors, undeliverable addresses, or suspected fraud, and may limit quantities on high-demand items.

Handmade & Custom

  • Each piece is made in-house and is a little unique: wood grain and color, engraving on different materials, 3D-print layer lines, and UV-print color can vary. These aren't defects.

  • Check proofs carefully. We make items exactly as approved and can't replace items with errors in an approved proof or in text you provided.

  • By sending artwork or text, you confirm you have the right to use it. We may decline any design and refund you.

  • Custom orders are final sale unless the item arrives damaged or doesn't match the approved proof. Report within 3 days of delivery.

Pricing, Events & Marketplaces

  • Pricing or listing errors: we may cancel the affected order or item with a full refund, even after confirmation. Photos are for illustration.

  • Pop-up events: in-person sales are final. Please check items before leaving. For defects on non-TCG unopened items, email us within 3 days with photos and your receipt.

  • TCGplayer orders follow TCGplayer's policies. Contact us through TCGplayer.

  • Whatnot purchases follow Whatnot's buyer policies. Contact us through Whatnot.

  • Chargebacks: please contact us first, since we can usually fix things faster. For disputes, we share order, tracking, and communication records with the payment provider, and we may decline future orders after bad-faith disputes.

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